In a context where organizations must accelerate their digital transformation while managing costs and operational risks, platforms capable of industrializing and automating processes at scale are becoming major levers for competitiveness.
The partnership between Astek Group, through its specialized subsidiary Wizzmind, and ServiceNow is a direct response to this dynamic: providing companies with enhanced access to solutions capable of sustainably transforming their operations.
Understanding ServiceNow: A Platform That Has Become Essential
ServiceNow has established itself as one of the most powerful cloud platforms for digitizing and orchestrating business processes.
Based on a unified architecture, it connects teams, workflows, and information within a single environment, reducing operational friction and accelerating decision-making.
Its business impact is direct: cost reduction, quality improvement, automation of critical tasks, and an enhanced employee and customer experience.
This proven technological foundation serves as the basis for the partnership between Astek and ServiceNow to deliver robust, market-standard solutions that are quick to deploy.
A Structural Partnership and Full Access to the ServiceNow Ecosystem
We are committed to the Consulting and Implementation tracks of the ServiceNow partner program.
This commitment is built on privileged access to the Partner Portal, the central command center of the partnership.
This space allows us to:
- Track certifications and consultant progress,
- Manage authorized users,
- Register sales deals and completed deployments,
- Access partnership performance indicators,
- Strengthen our market visibility through tools like the Partner Finder.
An additional portal dedicated to micro-certifications enables our teams to maintain continuous learning momentum, which is essential for meeting the demands of a constantly evolving market.
Training: A Strategic Pillar for Delivering Value
Access to the ServiceNow Learning platform is one of the key levers of this partnership.
Led by Damien Lemaire and supported by Rémi Smatty, this system guarantees:
- Structured skill development,
- In-depth mastery of ServiceNow products,
- A detailed understanding of development and implementation standards.
Beyond theoretical knowledge, this training translates into enhanced operational capability: our consultants are able to provide solutions perfectly aligned with business needs while adhering to the platform’s best practices.
Use Case: Automating Onboarding in the Banking Sector
One of the most concrete examples of this skill development is the automation of the onboarding process for a major banking player.
The business need was clear: to streamline and secure the integration of new employees, a high-volume process with significant operational stakes.
Thanks to the training completed via ServiceNow Learning, our teams were able to leverage the Human Resources Service Delivery (HRSD) module to build a solution compliant with platform standards.
The approach is based on:
- The use of Lifecycle Events,
- The design of Activity Sets to orchestrate tasks between HR and IT,
- Full automation of key steps: equipment allocation, access management, document signing, and operational readiness.
The Proof of Concept (POC) was conclusive for the tested cases and demonstrated that the proposed ServiceNow technical solution could meet the business requirements. The goal of the POC was to guarantee a robust deployment, aligned with both platform standards and business needs.
Tangible Benefits for Organizations
By combining business expertise, powerful training capabilities, and mastery of the ServiceNow platform, we are able to provide our clients with:
- A fast response aligned with business needs,
- Robust and scalable solutions that meet international standards,
- A measurable reduction in operational costs,
- Enhanced visibility across the entire digital transformation lifecycle.
The partnership between Astek Group (via Wizzmind) and ServiceNow is more than just a technological collaboration: it is a strategic lever for companies looking to modernize their processes and industrialize their digital transformation.
By prioritizing training, certification, and advanced platform utilization, we position ourselves as a key player capable of providing long-term support to organizations in their drive for efficiency, automation, and operational resilience.
Damien LEMAIRE
Founder, Wizzmind
Rémi SMATTY
ServiceNow Consultant / Tribe Lead